INBOUND CALLING

NASBRO inbound call center services are highly focused on the growth of a business and the profit of its customers.

We are the leading call center outsourcing company that provides 24×7 inbound call center services to all types of businesses across the world. Our experience in inbound call handling provides us the ability to reach the requirements of our customers.

Being a global leader in the customer service industry, we provide a wide range of inbound call services that include but are not limited to: web chat, sales, tech support. Inbound call centers mainly provide support, services, sales, inquiries, billing and general queries to existing or prospective customers over the phone.

inbound call center services ma

Services offered by NASBRO:

  • Customer Support Service: Customer support service plays a vital role in any business. It helps to build a good relationship with clients through interaction and bringing them back to the business. It is the facility of servicing customers before and after a purchase of a product or service to ensure customer satisfaction. NASBRO serves the best customer services to their clients to get more profit in the business.
  • Technical Help Desk: Help desk has a lot of responsibilities and it’s a crucial part of any company. The help desk in call centers not only provide technical solutions, but also evaluate the problem. NASBRO helps and supports to their clients and customers in all possible ways.
  • Inquiry Handling: Inquiry handling service is the process of delivering accurate information about the product or service to the customers. NASBRO provides a quick response via telephone, email and live chatting sessions and also offers voice support in multiple languages. Our highly skilled and efficient personnel are capable to identify the issues and resolve them within less time.
  • Product Information Services: NASBRO is a leading provider of product information request services, service information request services and product support services. We provide effective customer response and solutions in the shortest span of time.
  • Order Taking Services: Order taking service has become a major part of the inbound call center services. It has too many advantages and also helps to increase the sales of the products. Order taking service helps the customers to place their order directly via telephone to the order taking agents. The agent will process the order and clear the customers’ product related doubts, if they may have.
  • Upselling and Cross Selling Services: NASBRO is an experienced service provider of upselling and cross-selling services to its clients. We help our several clients to boost their sales by using our upselling and cross-selling techniques. Upselling and cross-selling services are very important with existing clients to get more sales and more profits as they know you and trust you to help them make their choice. It helps to build a rapport with customers and promote brand loyalty.